Upside to Down Conflict Resolution Services Inc.
Professional Conflicft. Personal Conflict. Social Injustice Resolution.
Stephen Pugh will solve your conflict.
My business background and professional reputation in public service, as an international consultant, has allowed me to build and grow another high calibre authentic business practice.
Resolving conflict whether it be personal, business, or advancing long overdue injustices continues to be my life mission.
*These are not professional legal services. If you need a lawyer. Please contact a lawyer.
Here is what you will get from Conflict Expert Stephen Pugh & U2D Conflict Resolution
What Can You Expect from Stephen Pugh & U2D Conflict Resolution?
Solve Your Personal and Professional Conflict Affordably
Stephen Pugh is the Professional Expert you need.
You Are Given the Benefit of Doubt
Whomever or whatever started the Conflict give the benefit of the doubt that Best Intentions were involved.
Sticking to the Relevant Facts
Being Open and Honest at all Times throughout the Conflict Discussion is the best recipe.
Big Conflicts Are Little Conflicts
Think of a circuit board. Looking at the whole of the circuit is complicated, but piece by piece one can connect it all together.
Wiping the Slate Clean
Embracing conflict in the workplace enables all workers and the organization’s leadership teams to deepen their understanding of workplace activities and incidents while encouraging “all” to learn, grow, and improve as a team.
Stephen Pugh - Respected International Business Consultant
My work has touched many clients throughout Canada and internationally.
My professional career spans over 4 decades of leadership experience; first in public service with the AB Ministry of Energy.
My professional background involves resolving conflicts at governmental, energy sector, and Indigenous levels, as well as handling disputes related to public interest groups.
Additionally, I served as an international consultant specializing in oil, gas, and pipeline regulatory matters, including appeals, compliance prevention, and resolution of business and personal conflicts.
I am committed to addressing various injustices and launched Upside to Down Conflict Resolution Services in 2020 to focus solely on conflict resolution, a passion of mine.
Professional Conflict Resolution Services
Stephen Pugh - Conflict Expert
Personal Conflict
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Professional Conflict
About Stephen Pugh
Social Injustices
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Tips To Resolve Your Conflict - One cannot ignore conflict.
Not all business conflicts are alike, nor can they be managed, as if they were alike.
There is no one template with a singular solution to resolve all business conflicts.
Making sure everyone feels heard and respected goes a long way to securing a positive and mutually beneficial solution.
An unresolved conflict will fester under the surface and then bubble up to the surface at the worst of time.
The goal of the organization is not to avoid the conflict, but to arrest it and resolve it swiftly.
Resolving conflict sooner than later is always the best medicine.
Not All Conflicts Are Alike
There Are Important Factors To Consider Like:
Conflict Management: Things To Remember
Conflict Management Steps
Step 1: Confirm Meeting Details with the Disputants
Step 2: Call the Conflict Resolution Meeting to Order
Step 3: Review and Agree on Ground Rules for Consultation and Discussion
Step 4: Review, Approve or Amend the “Context Document”.
Step 5: Discussion on Understanding Positions v. Interests
Step 6: What is the Desired Outcome for the Conflict?
Step 7: Discuss Opportunities for Achieving the desired Outcomes
Step 8: Time Out to Recap and Summarize Progress
Step 9: Define any Barrier for Achieving the Desired Outcome
Step 10: Reaching Agreement on a Solution to End the Conflict
Step 11: Confirm the Agreement to End the Conflict
Step 12: Clarifying the Disputants Responsibilities
Step 13: Celebrate Success – Crossing the Finish Line Together
Step 14: Wrap-Up and Thank the Disputants
Step 15: Prepare a Learning Document (the End Game)
